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Gain Grow Retain: B2B SaaS Customer Success - deep links to episodes

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Jan 21 2022:CS Blueprint: Inspiring Leaders and Ideas
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Jan 19 2022:Customer Success and General Counsel w/ Lisa Gilley
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Jan 17 2022:CS BluePrint: CS Articles and Brainstorming
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Jan 13 2022:CS Operations w/ Christine Lavery
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Jan 12 2022:Customer Onboarding and Implementation Processes w/ Jordan Silverman
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Dec 29 2021:Customer Education w/ CSM Office Hours
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Dec 27 2021:The Center of Customer Experience w/ Rhonda Keller
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Dec 22 2021:Customer Onboarding for Scale w/ Jeff Heckler
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Dec 20 2021:Managing Global Teams w/ CS Leadership Office Hours
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Dec 8 2021:Finding a Balance While Working Remote w/ CSM Office Hours
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Dec 3 2021:Putting Your Buyers First w/ Amy Volas
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Nov 30 2021:Difficult Customer Conversations w/ CSM Office Hours
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Nov 24 2021:Building Relationships with Customers w/ CSM Office Hours
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Nov 22 2021:Implementation and Onboarding w/ CSM Office Hours
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Nov 17 2021:Going Above and Beyond w/ CSM Office Hours
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Nov 15 2021:Customer Success Metrics w/ Ryanne Doumet
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Nov 12 2021:Important Criteria for CSM Training w/ CSM Office Hours
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Nov 10 2021:Customer Research The Right Way w/ Chris Walker
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Nov 5 2021:Delivering Better Service w/ CS Leadership Office Hours
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Oct 6 2021:The 10 Customer Commandments w/ Megan Bowen
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Oct 4 2021:Utilizing Health Scores w/ Sean Fleming
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Sep 21 2021:Creating More Brand Advocates w/ Gurdev Anand
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Sep 17 2021:Enterprise Customer Success Without A Contract w/ Jacob Laufer
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Sep 14 2021:Customer Success at Scale w/ Peter Armaly
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Aug 30 2021:The Impact of Your Words w/ Linda Matthews
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Aug 27 2021:SaaS as a Predominant Model for Business w/ Richard Owen
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Aug 18 2021:Digital Customer Success w/ Dan Steinman
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Aug 16 2021:Ways to Engage Non-Responders w/ CS Leadership Office Hours
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Aug 13 2021:Driving Customer Engagement w/ CSM Office Hours
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Aug 4 2021:Eat, Breathe, Sleep Customer Success w/ Maranda Dziekonski
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Aug 2 2021:Customer Engagements w/ CS Leadership Office Hours
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Jul 30 2021:Leveraging In-Product Feedback to Drive Engagement w/ CSM Office Hours
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Jul 28 2021:Engagements Models and Segmentation w/ CS Leadership Office Hours
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Jul 26 2021:Customer Engagement Touch Points w/ CSM Office Hours
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Jul 23 2021:How to Think About Being A Leader w/ Steve Hopkins
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Jul 21 2021:Using Health Scores to Drive Better Outcomes w/ CSM Office Hours
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Jul 9 2021:Customer Success and Community w/ Kiely Monteiro
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Jul 7 2021:Ask Me Anything w/ Kristi Faltorusso
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Jul 2 2021:Success Plans with a Customer w/ CSM Office Hours
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Jun 29 2021:Creating Valuable QBRs w/ Emily Garza
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Jun 25 2021:Onboarding Processes w/ CSM Office Hours
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Jun 23 2021:Customer Analytics and Reporting w/ CS Leadership Office Hours
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Jun 21 2021:Customer Advocacy w/ CS Leadership Office Hours
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Jun 18 2021:Acting Strategically w/ CS Leadership Office Hours
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Jun 16 2021:Leveraging Internal Resources w/ CSM Office Hours
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Jun 14 2021:The "Outcomes Economy" w/ CS Leadership Office Hours
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Jun 11 2021:Building Internal Relationships w/ CSM Office Hours
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Jun 9 2021:CS Blueprint w/ Kristi Faltorusso: When Customers go Through a Merger or Acquisition
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Jun 7 2021:Managing Difficult Customers w/ CSM Office Hours
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Jun 4 2021:Escalation Models w/ Phil Davitt
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Jun 2 2021:Building Segmentation w/ CS Leadership Office Hours
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May 31 2021:Customer Education in the Software Space w/ Dave Darrington and Adam Avramescu
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May 28 2021:Customer Success is Being Proactive w/ CSM Office Hours
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May 26 2021:Capacity Planning for Front Line CSMs w/ Erika Villarreal
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May 24 2021:Account Plan vs. Customer Success Plan w/ CS Leadership Office Hours
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May 21 2021:Transforming a Business w/ Gemma Cipriani-Espineira
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May 19 2021:CS Blueprint w/ Kristi Faltorusso: 10 Common Churn Reasons
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May 17 2021:Challenges of Integrating New Tools w/ CSM Office Hours
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May 14 2021:Org chart, organization, and political influencers w/ CS Leadership Office Hours
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May 12 2021:Engage in Strategic Conversation w/ CSM Office Hours
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May 10 2021:Diving Into Customer Marketing w/ Gal Biran
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May 7 2021:Red Account Management w/ CS Leadership Office Hours
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May 5 2021:The Center of Excellence w/ Scott K. Wilder
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May 3 2021:Actionable Takeaways w/ CSM Office Hours
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Apr 30 2021:The Seven Pillars of Customer Success with Wayne McCulloch
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Apr 28 2021:What We're Focusing on in Q1 w/ CS Leadership Office Hours
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Apr 26 2021:In Product Experience
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Apr 23 2021:Categorizing and Keeping Track of Current Customers w/ CSM Office Hours
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Apr 21 2021:Building Advocacy w/ Kevin Lau
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Apr 19 2021:Industry Expertise or CSM Skills? w/ CSM Office Hours
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Apr 16 2021:All Aboard the Community Hype Train w/ Holly Firestone
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Apr 14 2021:Metrics to Customer Success w/ CS Leadership Office Hours
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Apr 12 2021:Beyond the Tradititional Thinking of Community w/ Mac Reddin
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Apr 9 2021:CS Blueprint w/ Kristi Faltorusso: Rolling Out an Engagement Model
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Apr 7 2021:Discussing Customer Scenarios w/ CSM Office Hours
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Apr 5 2021:Tending to Your Community with Brian Oblinger
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Jan 26 2021:Completing a CS Certification and was it worth it? w/ CSM Office Hours
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Jan 22 2021:CS Blueprint w/ Kristi Faltorusso: When to transition an account
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Jan 20 2021:How profitability is impacting customer success w/ CS Leadership Office Hours
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Jan 18 2021:Community is no longer an after-thought for your customers w/ Dani Weinstein
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Jan 7 2021:Building relationships to prevent churn w/ CSM Office Hours
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Jan 3 2021:Prioritizing moments of truth with your customer w/ CS Leadership Office Hours
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Jan 1 2021:What subject line do you use to increase NPS Participation Rate w/ CSM Office Hours
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Dec 9 2020:Diversity Equity Inclusion: Unconscious bias w/ James Parker
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Dec 7 2020:Finding the motivators of your champion w/ Kristine Vallila
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Dec 6 2020:Leverage Customer Segmentation for Account Growth and Retention w/ Bertil Weil
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Dec 4 2020:Keeping stakeholders engaged w/ CSM Office Hours
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Dec 2 2020:What do you report to your board of directors w/ CS Leadership Office Hours
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Nov 27 2020:The relationship between customer success and product marketing w/ Daniel Murphy
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Nov 25 2020:Identify Time to First Value w/ CS Leadership Office Hours APAC
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Nov 23 2020:Ways to keep stakeholders engaged w/ CSM Office Hours
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Nov 20 2020:Building a family through community w/ Jared Robin
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Nov 18 2020:Building a relationship with your finance leader w/ CS Leadership Office Hours
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Nov 16 2020:How to measure tangible customer outcomes w/ CSM Leadership Office Hours
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Nov 13 2020:Building a culture of customer success w/ Sydney Strader
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Nov 12 2020:Where should CSMs be spending their time with customers w/ CS Leadership Office Hours
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Nov 11 2020:You can still achieve customer success while growing w/ Gaetano DiNardi
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Nov 3 2020:Getting customers to take "free training" w/ CSM Office Hours
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Nov 1 2020:What is customer success in product-led growth w/ Blake Bartlett
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Oct 31 2020:Building compensation models for CSMs w/ CS Leadership Office Hours
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Oct 29 2020:How to get in touch with accounts that have gone silent w/ CSM Office Hours
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Oct 27 2020:Where does Community fit into your customer success strategy w/ Joe Huber
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Oct 22 2020:Customer Communications w/ Kristi Faltorusso
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Oct 20 2020:Technical account managers w/ CS Leadership Office Hours
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Oct 16 2020:Moments to delight and deliver for your customer w/ Kristi Faltorusso
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Oct 14 2020:CS Leadership Workshop w/ Nils Vinje of 30 Day Leadership
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Oct 12 2020:Building relationships with key stakeholders w/ CSM Office Hours
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Oct 9 2020:Conducting churn analysis w/ Anita Toth
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Oct 8 2020:The Advocacy Well w/ Ari Hoffman
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Oct 5 2020:Customers care about 3 things w/ Amy Volas
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Sep 28 2020:How to keep building trust with clients w/ CSM Office Hours
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Sep 27 2020:Where to start with customer success technology
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Sep 25 2020:What are key playbooks you should have in CS w/ Kristi Faltorusso
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Sep 22 2020:Building success plans on the front lines w/ CSM Office Hours
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Sep 17 2020:Leading through setbacks and failures w/ CS Leadership Office Hours
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Sep 16 2020:Prioritizing customers when you have a book of business in SMB and Enterprise w/ CSM Office Hours
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Sep 13 2020:Going back to the early days of subscription businesses w/ Robbie Kellerman Baxter
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Sep 10 2020:Do you have renewal managers w/ Kristi Faltorusso
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Sep 8 2020:Racial Diversity in Customer Successs w/ Matt Myszkowski
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Sep 3 2020:Women in customer success webinar w/ Matt Myszkowski & Friends
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Sep 1 2020:30-Day Leadership Playbook w/ Nils Vinje
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Aug 28 2020:Gender Equality in customer success w/ Matt Myszkowski & Friends
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Aug 26 2020:Your 90-Day Customer Success Priorities w/ Sara Masson
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Aug 24 2020:Customer success is critical to building a valuable SaaS business w/ Rav Dhaliwal
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Aug 21 2020:Building and scaling customer success w/ Nicholas Tyson
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Aug 19 2020:Building out your tech touch model w/ Alex Tran
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Aug 17 2020:Recruiting and hiring in B2B SaaS customer success w/ Laura Wilson
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Aug 14 2020:Driving towards predictable renewals w/ Kristi Faltorusso
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Aug 13 2020:Building a culture of employee success and customer success w/ Casey Graham
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Aug 12 2020:How CSMs can maintain relationships during implementation and onboarding | CSM Office Hours
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Aug 7 2020:Putting the customer at the center of your business w/ Andy Burden & Steve Budd
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Aug 5 2020:Level up your relationships by asking open-ended questions w/ Bob London
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Aug 3 2020:How to keep customers engaged during enablement and education w/ Alex Turkovic and Samma Hafeez
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Aug 1 2020:How to create smooth account transitions w/ Kristi Faltorusso
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Jul 29 2020:Higher Logic acquires Customer Imperative at the intersection of community and customer success
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Jul 27 2020:A Chief Customer Officer can own Sales? w/ Adam Feigenbaum
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Jul 24 2020:Customer success is the closest to the customer w/ Kristi Faltorusso
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Jul 22 2020:Make your customer relationships more personal w/ Ethan Beute
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Jul 17 2020:Building customer engagement through podcasts, content and community w/ Logan Lyles
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Jul 15 2020:Creating customer success w/ Daniel Cattini and Alex Truman
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Jul 9 2020:How should a company set up the organization to ensure customer success w/ Kristi Faltorusso
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Jul 7 2020:The sales to customer success transition within B2B SaaS w/ Dave Duke, MetaCX
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Jun 30 2020:Creating 'Channel' and 'Partner' success programs w/ Megan Macaluso
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Jun 24 2020:Be the quarterback in B2B SaaS w/ Jake Dunlap
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Jun 22 2020:Q&A w/ Kristi Faltorusso: GGR Launch, VOC Program, Customer Advisory Board, Account Ownership
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Jun 20 2020:Building customer success for Enterprise B2B SaaS w/ Matt Myszkowski
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Jun 16 2020:Customer success managers can get more strategic w/ Bob London
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Jun 11 2020:Launching a community for Customer Success Leaders
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Jun 8 2020:Q&A w/ Kristi Faltorusso: Relationship mapping, relationship dependency, & customer support and customer success
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Jun 2 2020:Q&A w/ Kristi Faltorusso: Joining a new organization, evaluating talent, the customer journey
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May 27 2020:'Sales' and 'Customer Success' in SMB B2B SaaS | Justin Welsh, The Official Justin
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May 25 2020:Q&A w/ Kristi Faltorusso: Joint Success Plans, Customer Marketing and What makes a healthy customer
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May 20 2020:Marketing strategy and metrics need to adapt within B2B SaaS | Chris Walker, Refine Labs
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May 8 2020:Building the relationship between customer success and finance | Jane Graham, Kronos
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May 4 2020:Leading indicators for churn | CS Leadership Office Hours
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May 1 2020:Onboarding: the critical milestone in B2B SaaS | Donna Weber, Springboard Solutions
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Apr 28 2020:Customer success delivering outcomes | Dave Duke, MetaCX
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Apr 24 2020:How customer success teams can leverage 'Success Plans' | Dave Duke, MetaCX
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Apr 21 2020:Sales transition and tools for collaboration between customer success and product | CS Leadership Office Hours
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Apr 20 2020:Building community within your B2B SaaS industry
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Apr 16 2020:Connecting Customer Success and Finance in B2B SaaS | Carl Yost, Black Diamond Advisory
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Apr 13 2020:Internal Communication and Board Reporting during COVID
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Apr 10 2020:Building relationships during uncertain times | ClientSuccess Webinar
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Apr 8 2020:Changing metrics and strategies | CS Leadership Office Hours
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Apr 8 2020:How the job market will impact companies and individuals
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Apr 2 2020:Contract flexibility options to discuss with your team | CS Leadership Office Hours
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Apr 2 2020:Customer engagement during the COVID pandemic | CS Leadership Office Hours
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Mar 27 2020:Setting up a health score that means something | Chris Hicken, 'nuffsaid
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Mar 23 2020:Contract levers to use during SaaS negotiations
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Mar 20 2020:The impact in the SaaS business community
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Mar 4 2020:Customer Feedback Programs | Steve Bernstein, Waypoint Group
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Feb 26 2020:Scaling customer success with technology (Katie Yagodnik, Monster)
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Jan 21 2020:Integrating customer success (Stacie Ward, Red Canary)
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Jan 21 2020:Marrying together product and customer success (Abby Hammer, ChurnZero)
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Jan 21 2020:Giving voice to the customer to drive strategy (Lauren Culbertson, LoopVOC)
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Jan 21 2020:Bringing improv into the business world (Gail and Bruce Montgomery, ExperienceYES)
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