Operations & Account Manager
A full time position
Fully remote: working with a UK-based team at Content 10x.
Salary range: £30,000 to £40,000 (yearly rate) - subject to experience
Content 10x is a creative agency specializing in content repurposing. We work with businesses from around the world, repurposing their unique online content into different formats to help them reach new audiences and grow. We’re an innovative agency with a great culture and a supportive CEO.
We currently have a vacancy for an Operations & Account Manager. In this role, you’ll help us continue to deliver a world-class service to our clients, and meet our ambitious plans to scale up and grow over the next few years. The role is full-time and remote. Our notional HQ is Manchester, UK, but our team are spread across multiple locations. We work remotely using Zoom, Slack, and ClickUp to collaborate and occasionally have in-person meet-ups.
To be considered for the role you’ll need to be based in the UK, ideally in the North-West.
About the job
Reporting directly into the CEO and founder, you’ll be responsible for the delivery of our service to our clients. This is a multi-faceted position that is ideally suited to a methodical, process-driven and hard-working individual, with excellent communication skills.
You should be a proactive leader who thrives as part of a small tight-knit team. You’ll be highly motivated with a ‘can-do’ attitude and an energetic personality. This is a senior role, but requires a ‘hands on’ approach. Very strong attention to detail and the ability to multitask are also key.
The role involves client liaison, leading the content publishing team (2 people), and working closely with the creative and writing teams to ensure quality outputs at all times. You’ll also have responsibility for maintaining our systems, processes and reporting.
In addition to client work you will oversee the publishing and distribution of our own content (podcast, blog, case studies, social media content, etc.) – supported by your team and working alongside the writing and creative teams. To excel in the role you’ll also need to have a keen interest in and understanding of content marketing and social media, particularly for small businesses and brands. You also need to genuinely care (some may say pedantic!) about delivering a very high-quality service and client experience. We are a hard-working, fun, lively team who are genuinely passionate about our jobs! The Operations & Account Manager is a crucial member of the team and will aid our ongoing growth and success. We are looking for someone who wants to develop a long-term career with us and believe the role offers excellent scope for professional growth and career advancement.
Responsibilities include:
- Manage client relationships and act as the key point of contact for clients
- Responsible for the client onboarding process - you will be great at understanding clients’ needs and translating this back into accurate briefs for the wider team to work on
- Ongoing project management of all client work – supported by your team (who own their own clients)
- Overall management and responsibility for publishing content – using various publishing tools and platforms
- Review and quality control to ensure all content is of the highest quality and created to spec. This involves reviewing content (video, audio, graphics, copy etc).
- Maintain our project management system (ClickUp) and liaise with the rest of the team to ensure work is completed in-line with each service and project – you’ll lead our daily team meeting on priorities and workload
- Reporting – responsible for operations management reporting. Presenting reports to the CEO and also the wider team at our monthly ‘deep dive’ review meetings
- Documenting and reviewing our systems and processes. All of our internal and client delivery processes need to be documented and have up-to-date Standard Operating Procedures (SOPs)
- Management of 2 direct reports – provide direction, coaching and feedback, whilst also adhering to our formal performance development processes
- Work closely and collaboratively with the managers of the writing and creative teams
- Focus on innovation and continuous improvement, always looking for ways to improve our systems, processes and tools
- Ensure focus on our core values: Quality, Slick, Innovative, Friendly & Professional and Understand Clients
Required experience:
- 6 years+ experience working in a content marketing role; agency experience essential
- Demonstrable experience in project management
- Experience with managing client relationships
- Experience working with small and medium sized B2B businesses
- Experience in managing a team
Your super powers:
- Motivated self-starter and natural problem solver
- Highly organised
- Insane attention to detail - you could spot a typo, a misaligned image, or dodgy audio in a blink!
- Unwavering dedication and commitment to delivering high-quality work and services to clients
- Works well under pressure and is comfortable when priorities regularly shift
- Comfortable multitasking and managing several projects at once
- Experience or desire to work independently in a remote team
- Takes direction constructively and enjoys being part of a team
- Tech-savvy / digitally intuitive – we use lots of different tools and software for ourselves and our clients, you need to pick-up online tools, software, websites etc quickly
- Exceptional communication skills – professional and friendly persona
- Strong leadership skills and a manager of people
- Extremely knowledgeable and passionate about content marketing and social media – understands the different platforms and what people like to engage with on each
- An appreciation of branding and especially brand consistency
- Experience with podcasts would be great, but not essential
Experience with the following tools:
- ClickUp (or similar, e.g. Asana, Basecamp)
- WordPress – including working with themes like Thrive, Divi, Elementor, etc
- Social media scheduling tools – e.g. Buffer, Hootsuite, HubSpot, etc
- Email Management systems- e.g. ActiveCampaign & Mailchimp
- GSuite
- Descript (desired)
- Podcast hosting tools, e.g. Captivate, Buzzsprout (nice to have)
You are expected to have a strong grasp of current marketing and content tools and be on top of new tools as they emerge - keeping an eye on innovations in AI.
The successful candidate will have at least 6 years of marketing and agency experience with aspirations to progress from Manager to Director-level and build a team over the next 3-5 years.
In return, we will provide:
- Good salary based on talent and experience
- Work from anywhere policy
- Pension contributions
- 29 days holiday including birthday off work! You also get an extra day's holiday for every year you stay with us.
- An extra ½ day off work every month for ‘life admin’
- Option to participate in our healthcare and benefits program
- Team wellbeing program – various initiatives aimed at improving team wellbeing and mental health - something we take seriously
- We’ll pay to send you to various conferences, events, and training days
- Company social events and outings
You will be an important part of a growing agency that is looking to establish itself as a ‘go to’ provider of content repurposing to technology brands around the world. You’ll be part of a close-knit agency that puts its clients first at all times but one that also recognises and rewards the hard work and professionalism of its staff.
NB This is a remote role but you must be UK based. Ideally North West but this isn't essential.
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